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frequently asked Questions
General
Elysianne is a skincare brand focused on luxurious active cosmetics—developed for modern skin needs, inspired by Asian skincare philosophy, and based on innovative active ingredient technology. Each product combines visible results with a sensual care experience.
Yes! All our products are 100% vegan and never tested on animals. We stand for responsible and ethical skincare.
We deliver all orders within 2-4 working days. International parcels take up to 21 working days to arrive. In all cases, the delivery is insured with a tracking number.
No, you can shop with us without a minimum order value. Shipping is free for orders over €35.
Of course. You have a 14-day right of withdrawal – the products must be unused, unopened, and in their original packaging. You can find more information in our cancellation policy .
Yes! We regularly offer exclusive promotions, such as free products, limited editions, or discount codes. Subscribe to our newsletter to stay up-to-date and receive 5% off your first order.
We prioritize safe home use. Therefore, the products we offer are multi-certified. We also do not test on animals. You can find more information here .
Our products are suitable for all skin types – even sensitive skin. The formulations are particularly gentle, yet effective, and free from irritating additives.
You can contact us at any time using the contact form on the website or directly by email at service@elysianne.de . We will usually get back to you within 24 hours.
Bio-Collagen Hydrogel Mask
Yes, in an independent study with 25 participants, the Elysianne Bio-Collagen Hydrogel Mask achieved remarkable results after just one application:
- 98% of users reported instantly brighter and smoother skin.
- 93% found that fine lines and wrinkles were visibly reduced.
- 94% felt that their skin became firmer and more elastic.
- 97% noticed intense hydration that left their skin revitalized and plumper.
These results confirm the high effectiveness of our mask – developed for immediately visible and tangible skin improvements.
Overnight: Apply the mask at the end of your skincare routine and leave it on overnight. Remove the mask the next morning after a good night's sleep.
During the day: Prepare the skin with a toner or serum, apply the mask and leave it on for 3-4 hours or until it becomes transparent.
The most important ingredients are hyaluronic acid and hydrolyzed collagen , which deeply moisturize the skin and promote its natural elasticity.
Aloe vera soothes and revitalizes, while niacinamide ensures a radiant and even complexion.
The formula is enriched with Galactomyces fermentation filtrate , which stimulates cell renewal and nourishes and strengthens the skin, leaving it looking youthful and fresh, as well as allantoin for a soothing effect.
For optimal results, we recommend using the Elysianne Bio-Collagen Hydrogel Mask two to three times a week. Your skin will thank you with renewed radiance and intensely nourished freshness.
Our formula is designed to be gentle on all skin types—even sensitive and prone to irritation. The ingredients are gentle, soothing, and free from irritating additives.
Absolutely. The mask's regenerating effects are particularly effective after intense sun exposure. It soothes stressed skin, provides a pleasant cooling sensation, and provides intensive moisture.
No – that's not necessary. After removing the mask, simply pat the remaining active ingredients gently into your skin. This way, they unfold their full effect – without any water.
Ice Cream Cone
The Gua Sha is made of medical-grade stainless steel, is antibacterial, hypoallergenic, and extremely durable. Its weight and perfectly ground shape allow it to glide effortlessly over the skin—for an ultra-luxurious feel and professional results.
Yes, Éclat de Glace is ideal for all skin types – even sensitive or blemish-prone skin. The cool stainless steel instantly soothes the skin and supports regeneration.
For visible results, we recommend using it 3-5 times a week —in the morning for a fresh complexion and in the evening for relaxation. Just a few minutes are enough to noticeably boost microcirculation and lymphatic drainage.
First, apply a facial oil or serum. Then, glide the Gua Sha in gentle, upward motions over your face, neck, and décolleté. Start at the jawline and work upward.
Yes! For the ultimate refreshing effect, you can store it in the refrigerator. The cold reduces swelling, reduces dark circles, and firms the complexion—like a natural wake-up call for your skin.
Simply clean with a damp cloth or mild soap after each use and dry thoroughly. Stainless steel is easy to care for and rust-proof—perfect for your daily beauty routine.
Absolutely! The combination of intensive moisture (mask) and targeted massage (gua sha) enhances the effects of both products. The perfect glow boost – in just one application.